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Creating
Customer-oriented Value • Organized and Qualified Training Program Putting an emphasis on customer service, HANATOUR implements a mandatory training program to encourage all the employees to make their efforts for customer satisfaction. The program ranges from management process for customer service to training for every grade. The goal is to generate qualified employees in the age of globalization. We also provide a training program to employees of retail travel agencies in an effort to enhance the quality of service in the tourism industry as a whole. • Activities for Customer Satisfaction HANATOUR has set up overseas subsidiaries and offices in 18 regions around the world to provide more satisfactory services to customers, and give a training program to local guides on a regular basis.
• Customer Satisfaction Team HANATOUR runs a customer satisfaction team to keep customer satisfaction a top priority. The team handles suggestions and complaints from Voice of Customers (VOC), and helps the company share the information as part of an effort to get rid of inconveniences quickly. Moreover, we have improved customer satisfaction through customer satisfaction awards, Happy Calls, and survey of customer satisfaction. - Customer Satisfaction Award: A best service employee is selected among local guides and tour conductors every month. (Once a month) - Happy Calls: Customer Satisfaction Survey is carried out by phone after travel (Twice a month) - Customer Satisfaction Survey: The survey for customer satisfaction is conducted on the homepage (Twice a year) |
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Independently
owned and operated by HANATOUR Service Inc. |
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